Frequently asked questions
Ordering & Customization
Select your garment or art size, from our curated collections, and place your order. Because each piece is dyed by hand in small batches, our artisans then craft your unique item before it ships.
No. While we follow strict palette guidelines for consistent color harmony, every item is individually hand-dyed. Subtle variations in color shifts, patterns, and folds are the hallmark of our artisan process, making your piece one-of-a-kind.
Yes! We love collaborating on bespoke pieces. Reach out through our contact page with your color vision, and our studio team will help tailor a palette for your garment or art print.
We provide detailed garment measurements and fit notes on every product page. If you are between sizes or prefer an oversized, relaxed look, we generally recommend sizing up.
Sourcing & Sustainability
We use premium, high-grade 100% combed cotton that offers superior softness, breathability, and durability to hold vibrant dyes wash after wash.
We avoid mass-production facilities and throwaway fast fashion. Every piece is made intentionally in limited quantities in our studio, minimizing dye waste and ensuring proper quality control and fair working practices.
Care & Maintenance
Wash your garments in cold water on a gentle cycle with mild detergent, alongside similar dark or colorful items. Tumble dry on low heat or line dry in the shade to preserve maximum color brightness over time.
Our studio uses professional-grade reactive dyes that chemically bond with the cotton fibers. After dyeing, every piece undergoes a rigorous rinse and wash process so it won’t bleed onto other clothes or fade quickly in the sun.
Our wearable art and prints are crafted on archival-grade material. To keep colors rich, display your print behind glass out of direct, continuous sunlight.
Shipping & Tracking
Because every item is made in small batches, orders typically take 2–5 business days to process before shipping. Standard shipping within the US generally takes 3–7 business days.
As soon as your order leaves our studio, you’ll receive an email with real-time tracking information so you can follow your package step-by-step to your door.
Yes we do ship internationally and all parts of USA.
Returns & Exchanges
We want you to love your piece. If there’s an issue with fit or craftsmanship, you can return or exchange unwashed, unworn items within 14 days of delivery.
In the rare event that your package is damaged in transit, contact our support team within 48 hours of receipt with photos of the issue, and we’ll immediately make it right with a replacement or full refund.
Still Have Questions? We’re Here to Help.
If you didn’t find what you were looking for, drop us a line below or reach out directly, our studio team is always happy to help you pick the right palette, check an order, or plan a custom piece.
Email Us: sales@psychedyes.com
Studio Hours: Monday – Friday | 8:00 AM – 5:00 PM EST
Response Time: We aim to reply to all inquiries within 24 hours.