Return & Refund Policy
Effective Date: September 10, 2026
At Psychedyes, every item we ship is individually hand-dyed in small batches. Because our apparel and fine art prints are wearable art, we want to make sure you love the fit and feel of your one-of-a-kind piece.
1. Return & Exchange Window
You have 14 calendar days from the date of delivery to initiate a return or exchange.
Items must be postmarked within 7 days of receiving your prepaid return label to qualify for a full refund.
2. Condition Requirements
To be eligible for a return or exchange:
Items must be unworn, unwashed, and undamaged, with all original tags attached.
Items must be free of stains, odors, pet hair, or alterations.
Any item returned that displays signs of wear or washing will be returned to the sender at their expense and will not receive a refund.
Note on Artisan Variations: Because every garment is hand-dyed, subtle variations in pattern folds, saturation, and color placement are natural characteristics of the process and are not considered manufacturing defects.
3. Non-Returnable Items
Custom Orders: Tailored color palettes, custom art sizes, or bespoke studio requests are final sale and cannot be returned unless damaged in transit.
Gift Cards: Digital gift cards are non-refundable.
4. How to Initiate a Return or Exchange
Submit a Request: Email our support team at sales@psychedyes.com with your Order Number and the reason for your return or exchange request.
Receive Your Label: If your return meets our policy guidelines, we’ll email you a printable prepaid return shipping label and instructions.
Pack & Ship: Securely package your item in its original packaging (or a sturdy box/mailer) and drop it off with the designated carrier.
5. Shipping Costs & Fees
Exchanges: We cover the return shipping costs for your first size or item exchange within the US!
Refunds: A $7.00 restocking and return shipping fee will be deducted from your final refund total for standard returns.
Original shipping fees paid at checkout are non-refundable.
6. Damaged, Defective, or Incorrect Items
In the rare event that your package arrives damaged, incomplete, or with an incorrect item:
Contact us at sales@psychedyes.com within 48 hours of delivery.
Include clear photos of the damaged item and packaging.
We will immediately issue a pre-paid return label and send out a replacement or issue a 100% full refund (including shipping costs).
7. Refund Processing Times
Once your return is received and inspected at our studio, we will send you an email notification confirming receipt and whether your refund has been approved.
Approved refunds will be automatically applied back to your original payment method within 5–10 business days, depending on your bank or credit card provider.
8. Contact Us
Have questions about your order or need help with a return?
Email: sales@psychedyes.com